{"id":2984,"date":"2026-02-18T01:50:58","date_gmt":"2026-02-18T00:50:58","guid":{"rendered":"https:\/\/www.appon.cloud\/?page_id=2984"},"modified":"2026-02-23T13:17:33","modified_gmt":"2026-02-23T12:17:33","slug":"vseobecne-technicke-podminky-sluzby-appon-cloud","status":"publish","type":"page","link":"https:\/\/www.appon.cloud\/cs\/vseobecne-technicke-podminky-sluzby-appon-cloud\/","title":{"rendered":"V\u0161eobecn\u00e9 technick\u00e9 podm\u00ednky slu\u017eby AppOn.cloud"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u010c\u00c1ST I &#8211; TECHNICK\u00c1 \u010c\u00c1ST<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. \u00davodn\u00ed ustanoven\u00ed<\/h3>\n\n\n\n<p><strong>1.1.<\/strong> Tyto V\u0161eobecn\u00e9 technick\u00e9 podm\u00ednky (d\u00e1le jen \u201eVTP\u201c) upravuj\u00ed technick\u00e9 a provozn\u00ed parametry poskytov\u00e1n\u00ed n\u00e1sleduj\u00edc\u00edch slu\u017eeb:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AppOn.cloud,<\/li>\n\n\n\n<li>AppOn.cloud VPS,<\/li>\n\n\n\n<li>AppOn.cloud MCS,<\/li>\n<\/ul>\n\n\n\n<p>(d\u00e1le spole\u010dn\u011b jen \u201eSlu\u017eby\u201c), poskytovan\u00fdch spole\u010dnost\u00ed \u2026 (d\u00e1le jen \u201ePoskytovatel\u201c).<\/p>\n\n\n\n<p><strong>1.2.<\/strong> VTP tvo\u0159\u00ed ned\u00edlnou sou\u010d\u00e1st smlouvy o poskytov\u00e1n\u00ed slu\u017eby uzav\u0159en\u00e9 mezi Poskytovatelem a z\u00e1kazn\u00edkem (d\u00e1le jen \u201eZ\u00e1kazn\u00edk\u201c).<\/p>\n\n\n\n<p><strong>1.3.<\/strong> V p\u0159\u00edpad\u011b rozporu mezi t\u011bmito VTP a individu\u00e1ln\u00ed smlouvou m\u00e1 p\u0159ednost smlouva.<\/p>\n\n\n\n<p><strong>1.4.<\/strong> Technick\u00e9 parametry, ceny a rozsah jednotliv\u00fdch tarif\u016f Slu\u017eeb jsou uvedeny v aktu\u00e1ln\u00edm cen\u00edku a\/nebo nab\u00eddce Poskytovatele, kter\u00e9 tvo\u0159\u00ed sou\u010d\u00e1st smluvn\u00ed dokumentace.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Vymezen\u00ed pojm\u016f<\/h3>\n\n\n\n<p>Pro \u00fa\u010dely t\u011bchto VTP se rozum\u00ed:<\/p>\n\n\n\n<p><strong>a)<\/strong> Virtu\u00e1ln\u00edm serverem \u2013 logicky vymezen\u00e1 \u010d\u00e1st v\u00fdpo\u010detn\u00ed infrastruktury Poskytovatele ur\u010den\u00e1 k provozu aplika\u010dn\u00edho software Z\u00e1kazn\u00edka.<\/p>\n\n\n\n<p><strong>b)<\/strong> Sd\u00edlen\u00fdm virtu\u00e1ln\u00edm serverem \u2013 virtu\u00e1ln\u00ed server, jeho\u017e v\u00fdpo\u010detn\u00ed a diskov\u00e9 prost\u0159edky jsou sd\u00edleny v\u00edce z\u00e1kazn\u00edky, v rozsahu definovan\u00e9m Poskytovatelem.<\/p>\n\n\n\n<p><strong>c)<\/strong> Dedikovan\u00fdm virtu\u00e1ln\u00edm serverem \u2013 virtu\u00e1ln\u00ed server, jeho\u017e prost\u0159edky (CPU, RAM, disk) jsou alokov\u00e1ny v\u00fdhradn\u011b pro jednoho Z\u00e1kazn\u00edka.<\/p>\n\n\n\n<p><strong>d)<\/strong> Dedikovan\u00fdm fyzick\u00fdm serverem \u2013 fyzick\u00fd server vyhrazen\u00fd pro jednoho Z\u00e1kazn\u00edka, na kter\u00e9m je provozov\u00e1no jedno nebo v\u00edce virtu\u00e1ln\u00edch server\u016f.<\/p>\n\n\n\n<p><strong>e)<\/strong> U\u017eivatelsk\u00fdm \u00fa\u010dtem \u2013 individu\u00e1ln\u00ed p\u0159\u00edstup do slu\u017eby, zahrnuj\u00edc\u00ed p\u0159ihla\u0161ovac\u00ed \u00fadaje a p\u0159id\u011blen\u00e9 licence a prost\u0159edky dle zvolen\u00e9ho tarifu.<\/p>\n\n\n\n<p><strong>f)<\/strong> Hybridn\u00edm cloudem \u2013 kombinace infrastruktury Poskytovatele a p\u0159\u00edpadn\u011b dal\u0161\u00edch prost\u0159ed\u00ed, ve kter\u00fdch jsou provozov\u00e1ny aplikace Z\u00e1kazn\u00edka v r\u00e1mci slu\u017eby AppOn.cloud MCS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010c\u00c1ST II \u2013 SLU\u017dBA APPON.CLOUD<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3. Charakteristika slu\u017eby AppOn.cloud<\/h3>\n\n\n\n<p><strong>3.1.<\/strong> Slu\u017eba AppOn.cloud je ur\u010dena zejm\u00e9na pro provoz \u00fa\u010detn\u00edch syst\u00e9m\u016f, ERP syst\u00e9m\u016f a souvisej\u00edc\u00edch podnikov\u00fdch aplikac\u00ed v cloudu Poskytovatele.<\/p>\n\n\n\n<p><strong>3.2.<\/strong> Slu\u017eba zahrnuje zejm\u00e9na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>poskytnut\u00ed sd\u00edlen\u00e9ho nebo dedikovan\u00e9ho virtu\u00e1ln\u00edho serveru dle zvolen\u00e9ho tarifu,<\/li>\n\n\n\n<li>poskytov\u00e1n\u00ed technick\u00e9 podpory v rozsahu dle tarifu,<\/li>\n\n\n\n<li>zabezpe\u010den\u00ed serveru a infrastruktury dle \u010dl. 12,<\/li>\n\n\n\n<li>z\u00e1lohov\u00e1n\u00ed cel\u00e9ho virtu\u00e1ln\u00edho serveru dle \u010dl. 11,<\/li>\n\n\n\n<li>poskytnut\u00ed nezbytn\u00fdch licenc\u00ed pro opera\u010dn\u00ed syst\u00e9m a vzd\u00e1len\u00fd p\u0159\u00edstup (RDS),<\/li>\n\n\n\n<li>p\u0159\u00edpadn\u011b dal\u0161\u00ed slu\u017eby dle smlouvy a cen\u00edku.<\/li>\n<\/ul>\n\n\n\n<p><br><strong>3.3.<\/strong> Konkr\u00e9tn\u00ed aplikace provozovan\u00e9 v r\u00e1mci slu\u017eby (\u00fa\u010detn\u00ed software, ERP, integra\u010dn\u00ed n\u00e1stroje apod.) jsou specifikov\u00e1ny ve smlouv\u011b, objedn\u00e1vce nebo akceptovan\u00e9 konfiguraci.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Typy server\u016f v r\u00e1mci slu\u017eby AppOn.cloud<\/h3>\n\n\n\n<p><strong>4.1.<\/strong> Slu\u017eba m\u016f\u017ee b\u00fdt poskytov\u00e1na na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sd\u00edlen\u00e9m virtu\u00e1ln\u00edm serveru, nebo<\/li>\n\n\n\n<li>Dedikovan\u00e9m virtu\u00e1ln\u00edm serveru.<\/li>\n<\/ul>\n\n\n\n<p><br><strong>4.2.<\/strong> Sd\u00edlen\u00fd virtu\u00e1ln\u00ed server<br>Podrobn\u00e9 podm\u00ednky pro sd\u00edlen\u00fd virtu\u00e1ln\u00ed server budou uvedeny v samostatn\u00e9 podsekci (zejm\u00e9na rozsah povolen\u00fdch aplikac\u00ed, limity po\u010dtu u\u017eivatel\u016f a tarifn\u00ed omezen\u00ed). Do doby aktualizace plat\u00ed st\u00e1vaj\u00edc\u00ed omezen\u00ed dle p\u016fvodn\u00ed verze VTP.<\/p>\n\n\n\n<p><em>(Pozn.: zde m\u016f\u017ee\u0161 pozd\u011bji p\u0159en\u00e9st nebo upravit st\u00e1vaj\u00edc\u00ed pravidla typu \u201epouze Pohoda MDB \/ Money S3, max 5 u\u017eivatel\u016f, Office jako placen\u00e1 slu\u017eba\u201c.)<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Dedikovan\u00fd virtu\u00e1ln\u00ed server AppOn.cloud<\/h3>\n\n\n\n<p><strong>5.1.<\/strong> Dedikovan\u00fd virtu\u00e1ln\u00ed server je ur\u010den pro Z\u00e1kazn\u00edky, kte\u0159\u00ed po\u017eaduj\u00ed samostatn\u00e9 prost\u0159ed\u00ed pro provoz sv\u00e9ho \u00fa\u010detn\u00edho\/ERP syst\u00e9mu nebo dal\u0161\u00edch podnikov\u00fdch aplikac\u00ed \u010di integrac\u00ed (nap\u0159. e-shop, integra\u010dn\u00ed n\u00e1stroje, napojen\u00ed extern\u00edch syst\u00e9m\u016f).<\/p>\n\n\n\n<p><strong>5.2.<\/strong> Dedikovan\u00fd server je nutn\u00fd zejm\u00e9na v p\u0159\u00edpad\u011b:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>po\u017eadavku na extern\u00ed p\u0159\u00edstup k serveru mimo Remote Desktop,<\/li>\n\n\n\n<li>po\u017eadavku na p\u0159id\u011blen\u00ed ve\u0159ejn\u00e9 IP adresy,<\/li>\n\n\n\n<li>pot\u0159eby instalace dal\u0161\u00edch aplikac\u00ed nad r\u00e1mec omezen\u00ed sd\u00edlen\u00e9ho serveru.<\/li>\n<\/ul>\n\n\n\n<p><br><strong>5.3.<\/strong> Z\u00e1kladn\u00ed konfigurace dedikovan\u00e9ho virtu\u00e1ln\u00edho serveru<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>60 GB diskov\u00e9ho prostoru<\/li>\n\n\n\n<li>6 GB RAM pro provoz opera\u010dn\u00edho syst\u00e9mu<\/li>\n<\/ul>\n\n\n\n<p><br>Pokud je na serveru nainstalov\u00e1n <strong>Microsoft SQL server<\/strong>, zvy\u0161uj\u00ed se parametry takto:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>8 GB RAM pro provoz opera\u010dn\u00edho syst\u00e9mu<\/li>\n<\/ul>\n\n\n\n<p><br>Tyto parametry se d\u00e1le navy\u0161uj\u00ed dle <strong>typu tarifu a po\u010dtu aktivn\u00edch u\u017eivatelsk\u00fdch \u00fa\u010dt\u016f:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tarif Easy<\/strong> \u2013 +4 GB diskov\u00e9ho prostoru a +2 GB RAM za ka\u017ed\u00e9ho u\u017eivatele<\/li>\n\n\n\n<li><strong>Tarif Plus<\/strong> \u2013 +5 GB diskov\u00e9ho prostoru a +3 GB RAM za ka\u017ed\u00e9ho u\u017eivatele<\/li>\n\n\n\n<li><strong>Tarif Premium<\/strong> \u2013 +10 GB diskov\u00e9ho prostoru a +4 GB RAM za ka\u017ed\u00e9ho u\u017eivatele<\/li>\n<\/ul>\n\n\n\n<p><br>Pokud je na serveru nainstalov\u00e1n <strong>Microsoft SQL server<\/strong>, zvy\u0161uj\u00ed se parametry takto:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tarif Plus<\/strong> \u2013 +5 GB diskov\u00e9ho prostoru a +4 GB RAM za ka\u017ed\u00e9ho u\u017eivatele<\/li>\n\n\n\n<li><strong>Tarif Premium<\/strong> \u2013 +10 GB diskov\u00e9ho prostoru a +5 GB RAM za ka\u017ed\u00e9ho u\u017eivatele<\/li>\n<\/ul>\n\n\n\n<p><em>Pro vysv\u011btlen\u00ed: Pokud na serveru nen\u00ed nainstalov\u00e1n Microsoft SQL server \u2013 tzn. z\u00e1kazn\u00edk vyu\u017e\u00edv\u00e1 sd\u00edlen\u00fd SQL server, samostatn\u00fd SQL server nebo extern\u00ed SQL server \u2013 na nav\u00fd\u0161en\u00ed parametr\u016f serveru nem\u00e1 n\u00e1rok v cen\u011b slu\u017eby.<\/em><\/p>\n\n\n\n<p><strong>5.4.<\/strong> Pokud p\u0159id\u011blen\u00fd diskov\u00fd prostor \u010di RAM kapacita neposta\u010duje pro provoz aplikac\u00ed Z\u00e1kazn\u00edka, je Z\u00e1kazn\u00edk povinen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dokoupit dal\u0161\u00ed prost\u0159edky, nebo<\/li>\n\n\n\n<li>p\u0159ej\u00edt na vy\u0161\u0161\u00ed tarif,<\/li>\n<\/ul>\n\n\n\n<p>v souladu s cen\u00edkem Poskytovatele.<\/p>\n\n\n\n<p><strong>5.5.<\/strong> Ka\u017ed\u00fd dedikovan\u00fd virtu\u00e1ln\u00ed server v\u017edy zahrnuje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>licenci opera\u010dn\u00edho syst\u00e9mu Windows Server v aktu\u00e1ln\u011b podporovan\u00e9 verzi v\u00fdrobce,<\/li>\n\n\n\n<li>licence pro vzd\u00e1len\u00fd p\u0159\u00edstup (Remote Desktop) v rozsahu zakoupen\u00e9ho po\u010dtu u\u017eivatel\u016f.<\/li>\n<\/ul>\n\n\n\n<p><strong>5.6.<\/strong> Ve\u0159ejn\u00e1 IP adresa<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ve\u0159ejn\u00e1 IP adresa je p\u0159id\u011blov\u00e1na za poplatek dle cen\u00edku slu\u017eeb.<\/li>\n\n\n\n<li>Ka\u017ed\u00fd server m\u016f\u017ee m\u00edt p\u0159id\u011bleny maxim\u00e1ln\u011b 2 ve\u0159ejn\u00e9 IP adresy.<\/li>\n\n\n\n<li>Zm\u011bny konfigurace ve\u0159ejn\u00fdch IP adres jsou zpoplatn\u011bny dle cen\u00edku.<\/li>\n<\/ul>\n\n\n\n<p><strong>5.7.<\/strong> Pokud Z\u00e1kazn\u00edk neumo\u017en\u00ed migraci na nov\u011bj\u0161\u00ed verzi opera\u010dn\u00edho syst\u00e9mu, a to zejm\u00e9na pokud:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>v\u00fdrobce aplikace\/ERP syst\u00e9mu nebo jeho partner mus\u00ed migraci prov\u00e9st a migraci nelze prov\u00e9st Poskytovatelem, nebo<\/li>\n\n\n\n<li>provozovan\u00fd syst\u00e9m\/aplikace novou verzi opera\u010dn\u00edho syst\u00e9mu nepodporuje,<\/li>\n<\/ul>\n\n\n\n<p>pak Poskytovatel nenese odpov\u011bdnost za bezpe\u010dnost, dostupnost ani funk\u010dnost takov\u00e9ho opera\u010dn\u00edho syst\u00e9mu a na n\u011bm provozovan\u00fdch aplikac\u00ed, zejm\u00e9na v p\u0159\u00edpad\u011b \u00fatoku \u010di napaden\u00ed serveru.<\/p>\n\n\n\n<p><strong>5.8.<\/strong> Sd\u00edlen\u00fd SQL server<\/p>\n\n\n\n<p>Pokud je sou\u010d\u00e1st\u00ed slu\u017eby AppOn.cloud sd\u00edlen\u00fd SQL server, plat\u00ed pro tento server n\u00e1sleduj\u00edc\u00ed podm\u00ednky:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maxim\u00e1ln\u00ed velikost datab\u00e1ze v z\u00e1kaznick\u00e9 instanci na sd\u00edlen\u00e9m serveru je 20 GB<\/li>\n\n\n\n<li>Velikost datab\u00e1ze je mo\u017en\u00e9 dokoupit dle platn\u00e9ho cen\u00edku v bal\u00ed\u010dc\u00edch po 5GB<\/li>\n\n\n\n<li>Limit pro vyu\u017eit\u00ed opera\u010dn\u00ed pam\u011bti RAM je 40 % z velikosti datab\u00e1ze<\/li>\n\n\n\n<li>Nen\u00ed mo\u017en\u00e9 navy\u0161ovat velikost povolen\u00e9 RAM<\/li>\n\n\n\n<li>Pro extern\u00ed p\u0159ipojen\u00ed k datab\u00e1zi jsou stanoveny tyto podm\u00ednky:\n<ul class=\"wp-block-list\">\n<li>P\u0159ipojen\u00ed je mo\u017en\u00e9 pouze na ve\u0159ejn\u00e9 adrese a konkr\u00e9tn\u00edm portu pro ka\u017edou datab\u00e1zi<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edk mus\u00ed dodat ve\u0159ejnou statickou IP adresu nebo v\u00edce IP adres, ze kter\u00e9\/ze kter\u00fdch bude k SQL datab\u00e1zi p\u0159istupovat<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Sd\u00edlen\u00fd SQL server je \u00fa\u010dtov\u00e1n v re\u017eimu \u201eper User\u201c dle platn\u00e9ho cen\u00edku slu\u017eeb<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. U\u017eivatelsk\u00e9 \u00fa\u010dty \u2013 AppOn.cloud<\/h3>\n\n\n\n<p><strong>6.1. Obsah u\u017eivatelsk\u00e9ho \u00fa\u010dtu<\/strong><\/p>\n\n\n\n<p><strong>6.1.1.<\/strong> Sou\u010d\u00e1st\u00ed ka\u017ed\u00e9ho aktivn\u00edho u\u017eivatelsk\u00e9ho \u00fa\u010dtu jsou:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>p\u0159\u00edstupov\u00e9 \u00fadaje (u\u017eivatelsk\u00e9 jm\u00e9no a heslo),<\/li>\n\n\n\n<li>p\u0159\u00edstupov\u00e9 licence k Microsoft Windows Serveru,<\/li>\n\n\n\n<li>licence pro slu\u017ebu Remote Desktop nebo RemoteApp,<\/li>\n\n\n\n<li>licence antivirov\u00e9ho \u0159e\u0161en\u00ed Microsoft Defender,<\/li>\n\n\n\n<li>Adobe Acrobat Reader,<\/li>\n\n\n\n<li>u dedikovan\u00e9ho serveru tak\u00e9 p\u0159id\u011blen\u00ed diskov\u00e9ho prostoru a RAM dle \u010dl. 5.3.<\/li>\n<\/ul>\n\n\n\n<p><strong>6.1.2.<\/strong> V p\u0159\u00edpad\u011b dedikovan\u00e9ho virtu\u00e1ln\u00edho serveru je mo\u017en\u00e9 na server bez dal\u0161\u00edho licen\u010dn\u00edho poplatku um\u00edstit OpenOffice\/LibreOffice \u010di Mozilla Thunderbird.<\/p>\n\n\n\n<p><strong>6.1.3.<\/strong> U\u017eivatelsk\u00fd \u00fa\u010det nikdy neobsahuje licence:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Office,<\/li>\n\n\n\n<li>dal\u0161\u00ed antivirov\u00e9 programy nahrazuj\u00edc\u00ed Microsoft Defender,<\/li>\n\n\n\n<li>\u00fa\u010detn\u00ed, ekonomick\u00e9 \u010di jin\u00e9 aplika\u010dn\u00ed softwary (ERP, CRM apod.),<\/li>\n\n\n\n<li>grafick\u00e9 programy,<\/li>\n\n\n\n<li>IIS, datab\u00e1zov\u00e9 servery a dal\u0161\u00ed serverov\u00e9 komponenty, pokud nen\u00ed ve smlouv\u011b nebo cen\u00edku uvedeno jinak.<\/li>\n<\/ul>\n\n\n\n<p><strong>6.1.4.<\/strong> Aplikace, kter\u00e9 nejsou sou\u010d\u00e1st\u00ed standardn\u00edho u\u017eivatelsk\u00e9ho \u00fa\u010dtu, lze z\u0159\u00eddit za:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>licen\u010dn\u00ed poplatek, a\/nebo<\/li>\n\n\n\n<li>poplatek za vyu\u017eit\u00ed syst\u00e9mov\u00fdch prost\u0159edk\u016f (CPU, RAM, disk),<\/li>\n<\/ul>\n\n\n\n<p>v souladu s aktu\u00e1ln\u00edm cen\u00edkem Poskytovatele.<\/p>\n\n\n\n<p><strong>6.2. Omezen\u00ed opr\u00e1vn\u011bn\u00ed a administr\u00e1torsk\u00e9 \u00fa\u010dty<\/strong><\/p>\n\n\n\n<p><strong>6.2.1.<\/strong> B\u011b\u017en\u00fd u\u017eivatelsk\u00fd \u00fa\u010det m\u00e1 omezena pr\u00e1va k \u010dinnostem, kter\u00e9 n\u00e1le\u017e\u00ed administr\u00e1torovi serveru, zejm\u00e9na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>instalace aktualizac\u00ed opera\u010dn\u00edho syst\u00e9mu,<\/li>\n\n\n\n<li>restartov\u00e1n\u00ed serveru,<\/li>\n\n\n\n<li>zm\u011bny nastaven\u00ed syst\u00e9mu a serverov\u00fdch slu\u017eeb.<\/li>\n<\/ul>\n\n\n\n<p><strong>6.2.2.<\/strong> Z\u00e1kazn\u00edk m\u016f\u017ee po\u017e\u00e1dat o p\u0159id\u011blen\u00ed administr\u00e1torsk\u00e9ho nebo jin\u00e9ho privilegovan\u00e9ho \u00fa\u010dtu. Tyto \u00fa\u010dty nejsou dostupn\u00e9 na sd\u00edlen\u00e9m serveru.<\/p>\n\n\n\n<p><strong>6.2.3.<\/strong> V p\u0159\u00edpad\u011b p\u0159id\u011blen\u00ed administr\u00e1torsk\u00e9ho nebo privilegovan\u00e9ho \u00fa\u010dtu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ve\u0161ker\u00e9 \u00fakony prov\u00e1d\u011bn\u00e9 pod takov\u00fdm \u00fa\u010dtem jsou vy\u0159azeny z odpov\u011bdnosti Poskytovatele,<\/li>\n\n\n\n<li>p\u0159\u00edpadn\u00e1 n\u00e1prava z\u00e1vad zp\u016fsoben\u00fdch t\u011bmito \u00fakony je zpoplatn\u011bna dle standardn\u00edho cen\u00edku slu\u017eeb,<\/li>\n\n\n\n<li>Poskytovatel poskytne slevu 50 % z vy\u00fa\u010dtovan\u00e9ho z\u00e1sahu jako kompenzaci za p\u0159edplacenou technickou podporu.<\/li>\n<\/ul>\n\n\n\n<p><strong>6.2.4.<\/strong> Pokud je u\u017eivatelsk\u00fd \u00fa\u010det pov\u00fd\u0161en na lok\u00e1ln\u00edho administr\u00e1tora serveru, nenese Poskytovatel odpov\u011bdnost za:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dostupnost a funk\u010dnost serveru,<\/li>\n\n\n\n<li>funk\u010dnost programov\u00e9ho vybaven\u00ed,<\/li>\n\n\n\n<li>bezpe\u010dnost ulo\u017een\u00fdch dat.<\/li>\n<\/ul>\n\n\n\n<p><strong>6.3. Neuhrazen\u00e9 pohled\u00e1vky<\/strong><\/p>\n\n\n\n<p><strong>6.3.1.<\/strong> V p\u0159\u00edpad\u011b neuhrazen\u00fdch splatn\u00fdch pohled\u00e1vek Z\u00e1kazn\u00edka je Poskytovatel opr\u00e1vn\u011bn omezit p\u0159\u00edstup k server\u016fm na \u00farovni u\u017eivatelsk\u00fdch \u00fa\u010dt\u016f a\u017e do doby \u00fahrady.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Administr\u00e1torsk\u00e9 opr\u00e1vn\u011bn\u00ed a privilegovan\u00e9 \u00fa\u010dty \u2013 AppOn.cloud<\/h3>\n\n\n\n<p><strong>7.1.<\/strong> Administr\u00e1torsk\u00e9 a privilegovan\u00e9 \u00fa\u010dty jsou zpoplatn\u011bny dle platn\u00e9ho cen\u00edku AppOn.cloud.<\/p>\n\n\n\n<p><strong>7.2.<\/strong> Technick\u00fdm partner\u016fm slu\u017eby AppOn.cloud mohou b\u00fdt tyto \u00fa\u010dty poskytov\u00e1ny bezplatn\u011b, pokud to vypl\u00fdv\u00e1 z platn\u00e9 partnersk\u00e9 smlouvy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Technick\u00e1 podpora \u2013 AppOn.cloud<\/h3>\n\n\n\n<p><strong>8.1.<\/strong> Technick\u00e1 podpora je poskytov\u00e1na v cen\u011b aktivn\u00edho u\u017eivatelsk\u00e9ho \u00fa\u010dtu v \u010dase a rozsahu odpov\u00eddaj\u00edc\u00edm zvolen\u00e9mu tarifu dle platn\u00e9ho cen\u00edku.<\/p>\n\n\n\n<p><strong>8.2.<\/strong> Technick\u00e1 podpora zahrnuje zejm\u00e9na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>spr\u00e1vu hardware, na kter\u00e9m slu\u017eby b\u011b\u017e\u00ed,<\/li>\n\n\n\n<li>okam\u017eit\u00e9 zah\u00e1jen\u00ed prac\u00ed na obnov\u011b p\u0159i selh\u00e1n\u00ed hardware \u010di software,<\/li>\n\n\n\n<li>\u00favodn\u00ed instalaci serveru, z\u0159\u00edzen\u00ed u\u017eivatelsk\u00fdch \u00fa\u010dt\u016f a z\u00e1kladn\u00ed konfiguraci serveru v\u010detn\u011b vzd\u00e1len\u00e9ho p\u0159\u00edstupu,<\/li>\n\n\n\n<li>instalaci aktualizac\u00ed opera\u010dn\u00edho syst\u00e9mu v cyklu 1\u00d7 za 3 m\u011bs\u00edce,<\/li>\n\n\n\n<li>z\u00e1lohov\u00e1n\u00ed serveru dle zakoupen\u00e9ho tarifu,<\/li>\n\n\n\n<li>aktualizace nainstalovan\u00fdch aplikac\u00ed v rozsahu sjednan\u00e9m se Z\u00e1kazn\u00edkem,<\/li>\n\n\n\n<li>monitorov\u00e1n\u00ed server\u016f (zat\u00ed\u017een\u00ed, dostupnost, kapacita, procesy) za \u00fa\u010delem p\u0159edch\u00e1zen\u00ed chyb\u00e1m.<\/li>\n<\/ul>\n\n\n\n<p><strong>8.3. Podpora aplikac\u00ed \u2013 AppOn.cloud<\/strong><\/p>\n\n\n\n<p><strong>8.3.1.<\/strong> Podpora je poskytov\u00e1na pouze k aplikac\u00edm, kter\u00e9 jsou sou\u010d\u00e1st\u00ed zpoplatn\u011bn\u00e9 slu\u017eby (typicky \u00fa\u010detn\u00ed syst\u00e9m, Microsoft Office, dal\u0161\u00ed licencovan\u00e9 aplikace).<\/p>\n\n\n\n<p><strong>8.3.2.<\/strong> Podpora aplikac\u00ed je poskytov\u00e1na na technick\u00e9 \u00farovni:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>zalo\u017een\u00ed u\u017eivatele,<\/li>\n\n\n\n<li>proveden\u00ed aktualizace,<\/li>\n\n\n\n<li>konfigurace aplikace pro b\u011bh na serveru Poskytovatele,<\/li>\n\n\n\n<li>konfigurace, kterou nen\u00ed schopen prov\u00e9st s\u00e1m Z\u00e1kazn\u00edk nebo v\u00fdrobce dan\u00e9 aplikace.<\/li>\n<\/ul>\n\n\n\n<p><strong>8.3.3.<\/strong> P\u0159edm\u011btem technick\u00e9 podpory nejsou aplika\u010dn\u00ed konzultace, metodick\u00e9 poradenstv\u00ed ani slu\u017eby, kter\u00e9 standardn\u011b poskytuje v\u00fdrobce aplikace.<\/p>\n\n\n\n<p><strong>8.4. Podpora nezpoplatn\u011bn\u00fdch nebo extern\u00edch aplikac\u00ed<\/strong><\/p>\n\n\n\n<p><strong>8.4.1.<\/strong> Technick\u00e1 podpora nen\u00ed poskytov\u00e1na k aplikac\u00edm, kter\u00e9 nejsou zpoplatn\u011bnou sou\u010d\u00e1st\u00ed slu\u017eby nebo se nach\u00e1zej\u00ed mimo server (nap\u0159. e-shop, integra\u010dn\u00ed n\u00e1stroje, LibreOffice).<\/p>\n\n\n\n<p><strong>8.4.2.<\/strong> Tyto aplikace je mo\u017en\u00e9 podporovat negarantovan\u011b za hodinovou sazbu dle cen\u00edku slu\u017eeb.<\/p>\n\n\n\n<p><strong>8.5. Podpora za\u0159\u00edzen\u00ed a periferi\u00ed<\/strong><\/p>\n\n\n\n<p><strong>8.5.1.<\/strong> Technick\u00e1 podpora je poskytov\u00e1na pouze k za\u0159\u00edzen\u00ed a periferi\u00edm p\u0159\u00edmo spojen\u00fdm se slu\u017ebou (stanice s klientem vzd\u00e1len\u00e9 plochy, \u010dte\u010dky \u010d\u00e1rov\u00fdch k\u00f3d\u016f, tisk\u00e1rny a p\u0159\u00edbuzn\u00e1 za\u0159\u00edzen\u00ed p\u0159\u00edmo p\u0159ipojen\u00e1 ke stanici).<\/p>\n\n\n\n<p><strong>8.5.2.<\/strong> Podpora sah\u00e1 maxim\u00e1ln\u011b do \u00farovn\u011b konfigurace t\u011bchto za\u0159\u00edzen\u00ed tak, aby fungovala se slu\u017ebou.<\/p>\n\n\n\n<p><strong>8.5.3.<\/strong> Za\u0159\u00edzen\u00ed, kter\u00e1 nejsou vyu\u017e\u00edv\u00e1na ke slu\u017eb\u011b vzd\u00e1len\u00e9 plochy, jsou podporov\u00e1na negarantovan\u011b za hodinovou sazbu (nap\u0159. diagnostika nefunk\u010dn\u00ed tisk\u00e1rny, reinstalace ovlada\u010d\u016f na lok\u00e1ln\u00ed stanici).<\/p>\n\n\n\n<p><strong>8.6. Reklamace a neopr\u00e1vn\u011bn\u00e9 reklamace<\/strong><\/p>\n\n\n\n<p><strong>8.6.1.<\/strong> Technick\u00e1 podpora vy\u0159izuje reklamace na dostupnost \u010di kvalitu slu\u017eby.<\/p>\n\n\n\n<p><strong>8.6.2.<\/strong> V p\u0159\u00edpad\u011b neopr\u00e1vn\u011bn\u00e9 reklamace je Poskytovatel opr\u00e1vn\u011bn fakturovat n\u00e1klady na takovou reklamaci, a to v hodinov\u00e9 sazb\u011b dle smlouvy a po\u010dtu hodin str\u00e1ven\u00fdch na \u0159e\u0161en\u00ed.<\/p>\n\n\n\n<p><strong>8.6.3.<\/strong> Prvn\u00ed hodina \u0159e\u0161en\u00ed neopr\u00e1vn\u011bn\u00e9 reklamace se z\u00e1kazn\u00edk\u016fm se smlouvou ne\u00fa\u010dtuje.<\/p>\n\n\n\n<p><strong>8.6.4.<\/strong> Pokud Z\u00e1kazn\u00edk nem\u00e1 uzav\u0159enou smlouvu, je hodinov\u00e1 sazba za reklamaci 1 500 K\u010d bez DPH \/ hod., bez n\u00e1roku na prvn\u00ed hodinu zdarma.<\/p>\n\n\n\n<p><strong>8.7. Typy podpory a reak\u010dn\u00ed doby<\/strong><\/p>\n\n\n\n<p><strong>8.7.1. Proaktivn\u00ed podpora<\/strong> \u2013 poskytov\u00e1na v\u0161em Z\u00e1kazn\u00edk\u016fm v re\u017eimu 24\/7\/365 pro incidenty, kdy server neb\u011b\u017e\u00ed nebo nelze spustit prim\u00e1rn\u00ed aplikaci. Mimo pracovn\u00ed dobu je t\u0159eba incident nahl\u00e1sit telefonicky, p\u0159\u00edpadn\u011b je incident detekov\u00e1n automatizovan\u00fdm monitoringem a \u0159e\u0161en bez nahl\u00e1\u0161en\u00ed.<\/p>\n\n\n\n<p><strong>8.7.2. Pasivn\u00ed podpora<\/strong> \u2013 je poskytov\u00e1na dle zakoupen\u00e9ho tarifu a zahrnuje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>prov\u00e1d\u011bn\u00ed aktualizac\u00ed,<\/li>\n\n\n\n<li>zm\u011bny konfigurace,<\/li>\n\n\n\n<li>p\u0159id\u00e1v\u00e1n\u00ed \u010di odeb\u00edr\u00e1n\u00ed u\u017eivatel\u016f,<\/li>\n\n\n\n<li>instalaci dal\u0161\u00edch aplikac\u00ed apod.<\/li>\n<\/ul>\n\n\n\n<p>Reak\u010dn\u00ed doba: doba, do kter\u00e9 Poskytovatel nejpozd\u011bji zah\u00e1j\u00ed \u0159e\u0161en\u00ed po\u017eadavku.<br>Pracovn\u00ed doba: pracovn\u00ed dny 8:00\u201318:00.<br>Mimopracovn\u00ed doba: ostatn\u00ed \u010das.<\/p>\n\n\n\n<p><strong>8.8. Nadstandardn\u00ed z\u00e1sahy \u2013 AppOn.cloud<\/strong><\/p>\n\n\n\n<p><strong>8.8.1.<\/strong> Z\u00e1sah mimo sjednanou reak\u010dn\u00ed dobu na v\u00fdslovnou \u017e\u00e1dost Z\u00e1kazn\u00edka (\u201eihned\u201c) je zpoplatn\u011bn dle cen\u00edku; aktu\u00e1ln\u011b:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pokud je z\u00e1sah proveden do 4 hodin \u2013 poplatek ve 100 % v\u00fd\u0161i,<\/li>\n\n\n\n<li>pokud je z\u00e1sah proveden mezi 4 hodinami a standardn\u00ed reak\u010dn\u00ed dobou \u2013 50 % poplatku.<\/li>\n<\/ul>\n\n\n\n<p>(Typov\u00e1 sazba dle p\u016fvodn\u00edch VTP: 500 K\u010d bez DPH \/ jednor\u00e1zov\u011b, lze aktualizovat cen\u00edkem.)<\/p>\n\n\n\n<p><strong>8.8.2.<\/strong> Z\u00e1sah mimo pracovn\u00ed dobu (nap\u0159. aktualizace SW mimo pracovn\u00ed dobu) je zpoplatn\u011bn dle cen\u00edku slu\u017eeb a to ve v\u00fd\u0161i hodinov\u00e9 sazby dle platn\u00e9ho cen\u00edku a p\u0159\u00edplatku ve v\u00fd\u0161i 100 %.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010c\u00c1ST III \u2013 SLU\u017dBA APPON.CLOUD VPS<\/h2>\n\n\n\n<p><em>VPS = technicky podobn\u00e9 prost\u0159ed\u00ed, ale: parametry serveru jsou pln\u011b podle tarifu (bez per-user RAM\/disku), z\u00e1kladn\u00ed technick\u00e1 podpora ano, podpora aplikac\u00ed a periferi\u00ed jen pokud je extra sjednan\u00e1.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Charakteristika slu\u017eby AppOn.cloud VPS<\/h3>\n\n\n\n<p><strong>9.1.<\/strong> Slu\u017eba AppOn.cloud VPS umo\u017e\u0148uje provoz \u00fa\u010detn\u00edch syst\u00e9m\u016f, ERP syst\u00e9m\u016f a dal\u0161\u00edch aplikac\u00ed v cloudu na dedikovan\u00e9m virtu\u00e1ln\u00edm serveru Z\u00e1kazn\u00edka.<\/p>\n\n\n\n<p><strong>9.2.<\/strong> Slu\u017eba zahrnuje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dedikovan\u00fd virtu\u00e1ln\u00ed server s parametry dle zvolen\u00e9ho tarifu,<\/li>\n\n\n\n<li>z\u00e1kladn\u00ed technickou podporu dle tarifu,<\/li>\n\n\n\n<li>zabezpe\u010den\u00ed a z\u00e1lohov\u00e1n\u00ed dle \u010dl. 11 a 12,<\/li>\n\n\n\n<li>poskytnut\u00ed licenc\u00ed opera\u010dn\u00edho syst\u00e9mu a vzd\u00e1len\u00e9ho p\u0159\u00edstupu.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10. Dedikovan\u00fd virtu\u00e1ln\u00ed server \u2013 AppOn.cloud VPS<\/h3>\n\n\n\n<p><strong>10.1.<\/strong> Dedikovan\u00fd virtu\u00e1ln\u00ed server je ur\u010den pro \u0161irok\u00e9 spektrum u\u017eivatel\u016f, kte\u0159\u00ed pot\u0159ebuj\u00ed samostatn\u00e9 serverov\u00e9 prost\u0159ed\u00ed.<\/p>\n\n\n\n<p><strong>10.2.<\/strong> V p\u0159\u00edpad\u011b pot\u0159eby komunikace extern\u00ed aplikace na server je vy\u017eadov\u00e1no p\u0159id\u011blen\u00ed ve\u0159ejn\u00e9 IP adresy za poplatek dle cen\u00edku. Maxim\u00e1ln\u011b 2 IP na server, zm\u011bny konfigurace jsou zpoplatn\u011bny.<\/p>\n\n\n\n<p><strong>10.3.<\/strong> Standardn\u00ed parametry serveru (CPU, RAM, disk) jsou d\u00e1ny zvolen\u00fdm tarifem. Parametry lze roz\u0161\u00ed\u0159it individu\u00e1ln\u00ed konfigurac\u00ed dle cen\u00edku.<\/p>\n\n\n\n<p><strong>10.4.<\/strong> Ka\u017ed\u00fd server obsahuje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>licenci opera\u010dn\u00edho syst\u00e9mu Windows Server v podporovan\u00e9 verzi,<\/li>\n\n\n\n<li>licence pro vzd\u00e1len\u00fd p\u0159\u00edstup dle po\u010dtu u\u017eivatel\u016f.<\/li>\n<\/ul>\n\n\n\n<p><strong>10.5.<\/strong> Pokud Z\u00e1kazn\u00edk neumo\u017en\u00ed migraci na nov\u011bj\u0161\u00ed verzi OS z d\u016fvod\u016f na stran\u011b aplikace nebo v\u00fdrobce ERP, p\u0159ech\u00e1z\u00ed odpov\u011bdnost za bezpe\u010dnost a funk\u010dnost takov\u00e9ho prost\u0159ed\u00ed na Z\u00e1kazn\u00edka (shodn\u011b jako u AppOn.cloud).<\/p>\n\n\n\n<p><strong>10.6.<\/strong> Sd\u00edlen\u00fd SQL server v r\u00e1mci slu\u017eby AppOn.cloud VPS<\/p>\n\n\n\n<p>Pokud je sou\u010d\u00e1st\u00ed slu\u017eby AppOn.cloud VPS sd\u00edlen\u00fd SQL server, plat\u00ed pro tento server n\u00e1sleduj\u00edc\u00ed podm\u00ednky:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maxim\u00e1ln\u00ed velikost datab\u00e1ze v z\u00e1kaznick\u00e9 instanci na sd\u00edlen\u00e9m serveru je 20 GB<\/li>\n\n\n\n<li>Velikost datab\u00e1ze je mo\u017en\u00e9 dokoupit dle platn\u00e9ho cen\u00edku v bal\u00ed\u010dc\u00edch po 5GB<\/li>\n\n\n\n<li>Limit pro vyu\u017eit\u00ed opera\u010dn\u00ed pam\u011bti RAM je 40 % z velikosti datab\u00e1ze<\/li>\n\n\n\n<li>Nen\u00ed mo\u017en\u00e9 navy\u0161ovat velikost povolen\u00e9 RAM<\/li>\n\n\n\n<li>Pro extern\u00ed p\u0159ipojen\u00ed k datab\u00e1zi jsou stanoveny tyto podm\u00ednky:\n<ul class=\"wp-block-list\">\n<li>P\u0159ipojen\u00ed je mo\u017en\u00e9 pouze na ve\u0159ejn\u00e9 adrese a konkr\u00e9tn\u00edm portu pro ka\u017edou datab\u00e1zi<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edk mus\u00ed dodat ve\u0159ejnou statickou IP adresu nebo v\u00edce IP adres, ze kter\u00e9\/ze kter\u00fdch bude k SQL datab\u00e1zi p\u0159\u00edstupovat<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Sd\u00edlen\u00fd SQL server je \u00fa\u010dtov\u00e1n v re\u017eimu \u201eper User\u201c dle platn\u00e9ho cen\u00edku slu\u017eeb<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">11. U\u017eivatelsk\u00e9 \u00fa\u010dty \u2013 AppOn.cloud VPS<\/h3>\n\n\n\n<p><strong>11.1.<\/strong> Ka\u017ed\u00fd u\u017eivatelsk\u00fd \u00fa\u010det obsahuje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>p\u0159\u00edstupov\u00e9 \u00fadaje,<\/li>\n\n\n\n<li>licence k Microsoft Windows Serveru,<\/li>\n\n\n\n<li>licence pro Remote Desktop\/RemoteApp,<\/li>\n\n\n\n<li>licenci Microsoft Defender,<\/li>\n\n\n\n<li>Adobe Acrobat Reader.<\/li>\n<\/ul>\n\n\n\n<p>Diskov\u00e9 a pam\u011b\u0165ov\u00e9 prost\u0159edky jsou definov\u00e1ny na \u00farovni serveru (tarifu), nikoli per u\u017eivatel.<\/p>\n\n\n\n<p><strong>11.2.<\/strong> Na dedikovan\u00fd VPS server lze v cen\u011b serveru nainstalovat OpenOffice\/LibreOffice nebo Mozilla Thunderbird.<\/p>\n\n\n\n<p><strong>11.3.<\/strong> U\u017eivatelsk\u00fd \u00fa\u010det nikdy neobsahuje licence k dal\u0161\u00edm aplikac\u00edm (Office, antiviry t\u0159et\u00edch stran, \u00fa\u010detn\u00ed\/ERP software, datab\u00e1ze apod.), leda\u017ee je tak v\u00fdslovn\u011b sjedn\u00e1no.<\/p>\n\n\n\n<p><strong>11.4.<\/strong> Omezen\u00ed opr\u00e1vn\u011bn\u00ed, administr\u00e1torsk\u00e9 \u00fa\u010dty, odpov\u011bdnost a mo\u017enost omezen\u00ed p\u0159\u00edstupu p\u0159i neuhrazen\u00fdch pohled\u00e1vk\u00e1ch se \u0159\u00edd\u00ed \u010dl\u00e1nky 6 a 7 t\u011bchto VTP s t\u00edm, \u017ee odkazy na slu\u017ebu AppOn.cloud se p\u0159im\u011b\u0159en\u011b pou\u017eij\u00ed pro AppOn.cloud VPS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. Technick\u00e1 podpora \u2013 AppOn.cloud VPS<\/h3>\n\n\n\n<p><strong>12.1.<\/strong> Z\u00e1kladn\u00ed technick\u00e1 podpora je poskytov\u00e1na v cen\u011b slu\u017eby v \u010dase a rozsahu dle tarifu.<\/p>\n\n\n\n<p><strong>12.2.<\/strong> Zahrnuje obdobn\u00e9 \u010dinnosti jako v \u010dl. 8.2 (spr\u00e1va HW, obnovy po selh\u00e1n\u00ed, instalace a aktualizace OS, monitoring atd.).<\/p>\n\n\n\n<p><strong>12.3. Podpora aplikac\u00ed<\/strong><br>V r\u00e1mci slu\u017eby AppOn.cloud VPS nen\u00ed standardn\u011b poskytov\u00e1na technick\u00e1 podpora k nainstalovan\u00fdm aplikac\u00edm (ERP, \u00fa\u010detn\u00ed programy, Office atd.). Tuto podporu je mo\u017en\u00e9:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>sjednat v r\u00e1mci p\u0159edplacen\u00fdch hodin, nebo<\/li>\n\n\n\n<li>objednat ad hoc za hodinovou sazbu,<\/li>\n<\/ul>\n\n\n\n<p>bez garance reak\u010dn\u00ed doby (\u201eASAP\u201c dle kapacit Poskytovatele).<\/p>\n\n\n\n<p><strong>12.4. Podpora periferi\u00ed a stanic<\/strong><\/p>\n\n\n\n<p><strong>12.4.1.<\/strong> V r\u00e1mci standardn\u00ed slu\u017eby AppOn.cloud VPS nen\u00ed poskytov\u00e1na podpora k za\u0159\u00edzen\u00edm a periferi\u00edm Z\u00e1kazn\u00edka (stanice, \u010dte\u010dky, tisk\u00e1rny apod.).<\/p>\n\n\n\n<p><strong>12.4.2.<\/strong> Tuto podporu lze sjednat v r\u00e1mci p\u0159edplacen\u00fdch hodin nebo ad hoc (ASAP) za hodinovou sazbu.<\/p>\n\n\n\n<p><strong>12.5.<\/strong> Reklamace, neopr\u00e1vn\u011bn\u00e9 reklamace, typy podpory (proaktivn\u00ed\/pasivn\u00ed) a nadstandardn\u00ed z\u00e1sahy se \u0159\u00edd\u00ed obdobn\u011b \u010dl\u00e1nkem 8, s t\u00edm, \u017ee sazby za mimo\u0159\u00e1dn\u00e9 z\u00e1sahy mohou b\u00fdt odli\u0161n\u00e9 (nap\u0159. 550 K\u010d \/ 2 200 K\u010d dle cen\u00edku od 1. 1. 2026 pro VPS).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010c\u00c1ST IV \u2013 SLU\u017dBA APPON.CLOUD MCS<\/h2>\n\n\n\n<p><em>Hybridn\u00ed prost\u0159ed\u00ed, mo\u017enost dedikovan\u00e9ho fyzick\u00e9ho serveru, jin\u00e9 roz\u0161i\u0159itelnosti HW.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">13. Charakteristika slu\u017eby AppOn.cloud MCS<\/h3>\n\n\n\n<p><strong>13.1.<\/strong> AppOn.cloud MCS je slu\u017eba umo\u017e\u0148uj\u00edc\u00ed provoz \u00fa\u010detn\u00edch syst\u00e9m\u016f, ERP, datab\u00e1zov\u00fdch syst\u00e9m\u016f a dal\u0161\u00edch aplikac\u00ed v hybridn\u00edm cloudov\u00e9m prost\u0159ed\u00ed.<\/p>\n\n\n\n<p><strong>13.2.<\/strong> Hybridn\u00ed cloud v r\u00e1mci MCS znamen\u00e1, \u017ee syst\u00e9my mohou b\u011b\u017eet na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dedikovan\u00e9m virtu\u00e1ln\u00edm serveru Poskytovatele,<\/li>\n\n\n\n<li>dedikovan\u00e9m fyzick\u00e9m serveru Poskytovatele,<\/li>\n<\/ul>\n\n\n\n<p>p\u0159\u00edpadn\u011b v kombinaci s dal\u0161\u00edmi prost\u0159ed\u00edmi dle dohody.<\/p>\n\n\n\n<p><strong>13.3.<\/strong> Slu\u017eba zahrnuje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>provoz virtu\u00e1ln\u00edho a\/nebo fyzick\u00e9ho serveru dle tarifu,<\/li>\n\n\n\n<li>z\u00e1kladn\u00ed technickou podporu,<\/li>\n\n\n\n<li>zabezpe\u010den\u00ed a z\u00e1lohov\u00e1n\u00ed dle \u010dl. 11 a 12,<\/li>\n\n\n\n<li>poskytov\u00e1n\u00ed licenc\u00ed OS a vzd\u00e1len\u00e9ho p\u0159\u00edstupu.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">14. Dedikovan\u00fd virtu\u00e1ln\u00ed\/fyzick\u00fd server \u2013 AppOn.cloud MCS<\/h3>\n\n\n\n<p><strong>14.1.<\/strong> Dedikovan\u00fd virtu\u00e1ln\u00ed\/fyzick\u00fd server je ur\u010den pro Z\u00e1kazn\u00edky s vy\u0161\u0161\u00edmi n\u00e1roky na v\u00fdkon, izolaci a licen\u010dn\u00ed model (nap\u0159. SQL Server ISV\/Runtime).<\/p>\n\n\n\n<p><strong>14.2.<\/strong> V p\u0159\u00edpad\u011b pot\u0159eby komunikace extern\u00ed aplikace na server je vy\u017eadov\u00e1na ve\u0159ejn\u00e1 IP adresa (za poplatek dle cen\u00edku, max. 2 IP \/ server, zm\u011bny konfigurace zpoplatn\u011bny).<\/p>\n\n\n\n<p><strong>14.3.<\/strong> Dedikovan\u00fd virtu\u00e1ln\u00ed server m\u00e1 standardn\u00ed parametry dle tarifu a je roz\u0161i\u0159iteln\u00fd dal\u0161\u00ed konfigurac\u00ed.<\/p>\n\n\n\n<p><strong>14.4.<\/strong> Dedikovan\u00fd fyzick\u00fd server m\u00e1 parametry dle tarifu a nen\u00ed mo\u017en\u00e9 jej roz\u0161i\u0159ovat nad r\u00e1mec zvolen\u00e9 konfigurace (p\u0159\u00edpadn\u00e9 zm\u011bny znamenaj\u00ed nov\u00fd server \/ novou konfiguraci).<\/p>\n\n\n\n<p><strong>14.5.<\/strong> Ka\u017ed\u00fd dedikovan\u00fd virtu\u00e1ln\u00ed\/fyzick\u00fd server obsahuje licenci OS Windows Server (podporovan\u00e1 verze) a RDS licence dle po\u010dtu u\u017eivatel\u016f.<\/p>\n\n\n\n<p><strong>14.6.<\/strong> Pokud Z\u00e1kazn\u00edk neumo\u017en\u00ed migraci na nov\u011bj\u0161\u00ed OS z licen\u010dn\u00edch \u010di technick\u00fdch d\u016fvod\u016f aplikace, p\u0159ech\u00e1z\u00ed odpov\u011bdnost za bezpe\u010dnost a funk\u010dnost obdobn\u011b jako v \u010dl. 5.7.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">15. U\u017eivatelsk\u00e9 \u00fa\u010dty \u2013 AppOn.cloud MCS<\/h3>\n\n\n\n<p><strong>15.1.<\/strong> Obsah u\u017eivatelsk\u00e9ho \u00fa\u010dtu je stejn\u00fd jako v \u010dl. 11.1 (Windows, RDS, Defender, Adobe Reader), bez per-user RAM\/disku \u2013 ty jsou d\u00e1ny konfigurac\u00ed serveru.<\/p>\n\n\n\n<p><strong>15.2.<\/strong> Na dedikovan\u00fd virtu\u00e1ln\u00ed\/fyzick\u00fd server je mo\u017en\u00e9 v cen\u011b serveru nainstalovat OpenOffice\/LibreOffice a Mozilla Thunderbird.<\/p>\n\n\n\n<p><strong>15.3.<\/strong> Ostatn\u00ed licence (Office, ERP, datab\u00e1ze, antiviry t\u0159et\u00edch stran) nejsou sou\u010d\u00e1st\u00ed u\u017eivatelsk\u00e9ho \u00fa\u010dtu, leda\u017ee smlouva stanov\u00ed jinak.<\/p>\n\n\n\n<p><strong>15.4.<\/strong> Omezen\u00ed opr\u00e1vn\u011bn\u00ed, administr\u00e1torsk\u00e9 \u00fa\u010dty, odpov\u011bdnost a omezen\u00ed p\u0159\u00edstupu p\u0159i neuhrazen\u00fdch pohled\u00e1vk\u00e1ch se \u0159\u00edd\u00ed obdobn\u011b \u010dl\u00e1nky 6 a 7.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">16. Technick\u00e1 podpora \u2013 AppOn.cloud MCS<\/h3>\n\n\n\n<p><strong>16.1.<\/strong> Technick\u00e1 podpora je poskytov\u00e1na v cen\u011b slu\u017eby obdobn\u011b jako u AppOn.cloud VPS: z\u00e1kladn\u00ed spr\u00e1va HW\/SW, instalace OS, aktualizace, monitoring.<\/p>\n\n\n\n<p><strong>16.2.<\/strong> Podpora k nainstalovan\u00fdm aplikac\u00edm nen\u00ed standardn\u011b sou\u010d\u00e1st\u00ed slu\u017eby; lze ji sjednat v r\u00e1mci p\u0159edplacen\u00fdch hodin nebo ad hoc (ASAP) za hodinovou sazbu.<\/p>\n\n\n\n<p><strong>16.3.<\/strong> Podpora periferi\u00ed a stanic nen\u00ed standardn\u011b poskytov\u00e1na, ale lze ji dokoupit obdobn\u011b jako u VPS.<\/p>\n\n\n\n<p><strong>16.4.<\/strong> Reklamace, typy podpory a nadstandardn\u00ed z\u00e1sahy se \u0159\u00edd\u00ed obdobn\u011b \u010dl\u00e1nkem 8, s t\u00edm, \u017ee sazby mohou b\u00fdt odli\u0161n\u00e9 (nap\u0159. 550 \/ 2 200 K\u010d od 1. 1. 2026 pro MCS).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010c\u00c1ST V \u2013 SPOLE\u010cN\u00c9 USTANOVEN\u00cd: Z\u00c1LOHOV\u00c1N\u00cd<\/h2>\n\n\n\n<p><strong>17.1.<\/strong> Standardn\u00ed z\u00e1lohov\u00e1n\u00ed slu\u017eby je zaji\u0161t\u011bno z\u00e1lohov\u00e1n\u00edm cel\u00e9ho virtu\u00e1ln\u00edho serveru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Denn\u00ed z\u00e1loha \u2013 uchov\u00e1n\u00ed 1 den; p\u0159epis n\u00e1sleduj\u00edc\u00ed denn\u00ed z\u00e1lohou.<\/li>\n\n\n\n<li>T\u00fddenn\u00ed z\u00e1loha \u2013 uchov\u00e1n\u00ed 7 dn\u00ed; p\u0159epis n\u00e1sleduj\u00edc\u00ed t\u00fddenn\u00ed z\u00e1lohou.<\/li>\n<\/ul>\n\n\n\n<p>Z\u00e1lohy jsou ulo\u017eeny ve stejn\u00e9 lokalit\u011b jako server u\u017eivatele.<\/p>\n\n\n\n<p><strong>17.2.<\/strong> T\u00fddenn\u00ed z\u00e1loha m\u016f\u017ee b\u00fdt chr\u00e1n\u011bna metodou nep\u0159epsateln\u00e9 z\u00e1lohy (immutable backup), pokud je tato funkcionalita aktivov\u00e1na \u2013 rozsah je definov\u00e1n smlouvou nebo cen\u00edkem.<\/p>\n\n\n\n<p><strong>17.3.<\/strong> Dal\u0161\u00ed z\u00e1lohov\u00e1n\u00ed na \u00farovni aplikace (nap\u0159. SQL backup) nebo konkr\u00e9tn\u00edch slo\u017eek je mo\u017en\u00e9, mus\u00ed b\u00fdt v\u0161ak nakonfigurov\u00e1no u\u017eivatelem nebo administr\u00e1torem. Konfigurace administr\u00e1torem je zpoplatn\u011bna dle hodinov\u00fdch sazeb.<\/p>\n\n\n\n<p><strong>17.4.<\/strong> Z\u00e1lohov\u00e1n\u00ed dat do jin\u00e9 lokality (offsite) je zpoplatn\u011bno pau\u0161\u00e1ln\u00ed m\u011bs\u00ed\u010dn\u00ed \u010d\u00e1stkou, odvozenou od ceny slu\u017eby a objemu dat. Konfigurace slu\u017eby je zpoplatn\u011bn\u00e1 dle hodinov\u00fdch sazeb.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010c\u00c1ST VI \u2013 SPOLE\u010cN\u00c9 USTANOVEN\u00cd: ZABEZPE\u010cEN\u00cd INFRASTRUKTURY<\/h2>\n\n\n\n<p><strong>18.1.<\/strong> Infrastruktura Poskytovatele je na perimetru zabezpe\u010dena v\u00fdkonn\u00fdmi firewally (nap\u0159. Cisco, Fortinet) s centr\u00e1ln\u00ed spr\u00e1vou.<\/p>\n\n\n\n<p><strong>18.2.<\/strong> Komunikace mezi stanic\u00ed u\u017eivatele a infrastrukturou Poskytovatele je chr\u00e1n\u011bna pomoc\u00ed SSL \u0161ifrov\u00e1n\u00ed a platn\u00fdch certifik\u00e1t\u016f.<\/p>\n\n\n\n<p><strong>18.3.<\/strong> Ka\u017ed\u00fd server je chr\u00e1n\u011bn integrovan\u00fdm SW firewallem a antivirov\u00fdm softwarem Microsoft Defender s centr\u00e1ln\u00ed spr\u00e1vou.<\/p>\n\n\n\n<p><strong>18.4.<\/strong> Za p\u0159\u00edplatek m\u016f\u017ee Poskytovatel nab\u00eddnout roz\u0161\u00ed\u0159en\u00e1 antivirov\u00e1 \u0159e\u0161en\u00ed (nap\u0159. ESET) dle aktu\u00e1ln\u00ed nab\u00eddky a cen\u00edku.<\/p>\n\n\n\n<p><strong>18.5.<\/strong> U\u017eivatelsk\u00e9 \u00fa\u010dty a p\u0159\u00edstupy k server\u016fm jsou spravov\u00e1ny a zabezpe\u010deny prost\u0159ednictv\u00edm slu\u017eby Microsoft Active Directory dle bezpe\u010dnostn\u00edch politik Poskytovatele.<\/p>\n\n\n\n<p>Tyto V\u0161eobecn\u00e9 technick\u00e9 podm\u00ednky jsou platn\u00e9 a \u00fa\u010dinn\u00e9 od 1. 2. 2026.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>Odkaz na p\u0159edchoz\u00ed verzi podm\u00ednek (VTP 2025\u201112) najdete zde: <a href=\"https:\/\/www.appon.cloud\/cs\/vseobecne-technicke-podminky-sluzby-appon-cloud-platne-do-1-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">V\u0161eobecn\u00e9 technick\u00e9 podm\u00ednky \u2013 verze 2025\u201112<\/a>.<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u010c\u00c1ST I &#8211; TECHNICK\u00c1 \u010c\u00c1ST 1. \u00davodn\u00ed ustanoven\u00ed 1.1. Tyto V\u0161eobecn\u00e9 technick\u00e9 podm\u00ednky (d\u00e1le jen \u201eVTP\u201c) upravuj\u00ed technick\u00e9 a provozn\u00ed parametry poskytov\u00e1n\u00ed n\u00e1sleduj\u00edc\u00edch slu\u017eeb: (d\u00e1le spole\u010dn\u011b jen \u201eSlu\u017eby\u201c), poskytovan\u00fdch spole\u010dnost\u00ed \u2026 (d\u00e1le jen \u201ePoskytovatel\u201c). 1.2. VTP tvo\u0159\u00ed ned\u00edlnou sou\u010d\u00e1st smlouvy o poskytov\u00e1n\u00ed slu\u017eby uzav\u0159en\u00e9 mezi Poskytovatelem a z\u00e1kazn\u00edkem (d\u00e1le jen \u201eZ\u00e1kazn\u00edk\u201c). 1.3. V p\u0159\u00edpad\u011b rozporu [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"application_category":[],"class_list":["post-2984","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>V\u0161eobecn\u00e9 technick\u00e9 podm\u00ednky slu\u017eby AppOn.cloud - AppOn.cloud<\/title>\n<meta name=\"description\" content=\"Aktu\u00e1ln\u00ed V\u0161eobecn\u00e9 technick\u00e9 podm\u00ednky slu\u017eby AppOn.cloud. 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